Prenzis Grace
Experienced CSR & Sales Agent | Financial, & Healthcare
Skills
Work Experience
Sales Representative
Ruth's Roses
Apr 2024 - Jul 2025
Assisted customers with placing online flower orders by guiding product selection, ensuring order accuracy, and delivering a seamless, customer-focused purchasing experience.
Customer Care Specialist
Everise PH
Apr 2023 - Dec 2024
Provided healthcare customer support for patient inquiries, benefits, and account concerns while ensuring compliance with healthcare policies and confidentiality standards.
Customer Service Representative
FIS
Feb 2022 - Feb 2023
Supported customers with debit and credit card transactions, account balances, and online banking setup while ensuring accurate account updates, clear communication, and strict data privacy compliance in a fast-paced financial services environment.
Customer Service Representative
Afni Philippines
Oct 2019 - Oct 2021
Handled payments, subscription changes, and billing inquiries while promoting tailored upgrades and offers; delivered excellent customer service across channels and consistently met or exceeded performance targets in a fast-paced environment.
Education
High School
Himalayan Christian School of Everlasting Inc
2010 - 2015