Jane Frances D.
Virtual Assistant/Appointment Setter/Customer Service Rep
About
I am an experienced customer service and sales professional with a strong background in B2B travel support, appointment setting, and cold calling. I am known for my reliability and problem-solving skills, always prioritizing the delivery of an excellent client experience. My working style is defined by strong organization, effective time management, and clear interpersonal communication.
Skills
Work Experience
Customer Support Representative
Enshored
Feb 2025 - Mar 2026
Real-Time Inquiry Management: Respond to customer questions via live chat and email regarding flight options, hotel accommodations, and destination details. Booking & Itinerary Updates: Process new reservations, manage cancellations, and issue refunds or travel credits in compliance with industry regulations. Issue Resolution: Troubleshooting "travel hiccups" such as delayed flights, mixed-up reservations, or baggage issues through empathetic and professional written communication. Proactive Support: Monitor active trips for schedule changes or policy updates and notify clients before they encounter issues. Documentation: Maintain accurate records of all customer interactions, payments, and invoices in a CRM or ticketing system.
Appointment Setting/Virtual Assistant
Locksmith Services
Feb 2023 - Nov 2025
Receive service requests from clients—often in emergency lockout situations—and conduct outbound follow-ups for scheduled maintenance or security consultations.
Collection Adviser II
Concentrix
Jul 2020 - Jan 2021
Directly contact clients regarding overdue credit card accounts to secure payments and resolve outstanding balances.
Education
Bachelor of science major in MAPEH
St. Paul College Foundation Inc.
Education
Certifications
TICO
Travel Account in Austrilia